Why a home care business with us?
The amount of Australians who will be ages 65 and older will increase by 60% between 2016 and 2060
Changing the Home Health Care industry
From companionship to end-of-life care, we help clients stay at home by finding fun, personalized ways to celebrate aging while providing 24/7 support
Happier Aging and 24/7 Scheduling & Support
Building on hobbies and interests helps us instill independence and joy in the lives of our clients at each visit.
Our Care Services Center is a centralized scheduling team that handles calls and inquiries daily, and manages client visits.
Changing the Home Health Care industry
From companionship to end-of-life care, we help clients stay at home by finding fun, personalised ways to celebrate ageing while providing 24/7 support
Happier Ageing and 24/7 Scheduling & Support
Keeping people at home doesn’t necessarily mean we’re making them happy. Building on hobbies and interests helps us instil independence and joy in the lives of our clients at each visit.
Our Care Services Centre is a centralised scheduling team that handles calls and inquiries daily, and manages client visits.
The Nurse Next Door Story – Canada
Co-founders John DeHart and Ken Sim found an opportunity when Ken’s wife went on emergency bed rest while pregnant.
Looking into the home health care business industry further, John and Ken found sterile businesses that provided the basics, making life only slightly more bearable for their clients. They knew that they could create something better and launched Nurse Next Door in 2001.
Matt Fitton, John DeHart, Amber Biesse
Nurse Next Door Annual Conference, Vancouver 2019
The Nurse Next Door Story – Australia
Founders of Nurse Next Door Australia, Amber Biesse and Matt Fitton, were living in Vancouver, Canada when they noticed the pink Nurse Next Door cars driving around their local neighbourhood and decided to look them up.
Having already identified that the combination of an ageing population and the NDIS revolutionising the disability space, was creating compelling business advantages for entrepreneurs. With a new strategic focus in the Australian market on the end consumer, in terms of customer service and client experience, ironically requiring a “hospitality” mindset – Amber and Matt knew that they could create something special in Australia with the brand and launched Nurse Next Door into the Australian market in 2018.
Nurse Next Door’s Painted Picture
Our vision for the future, September 2022
Nurse Next Door’s Leadership Team has planned out goals for the company for the next 12-18 months to continue to be disruptors in the home care industry. By having these plans laid out ensures the Nurse Next Door team continue to provide excellent client services.
We believe in transparency and so we’re sharing our Painted Picture publicly online.
To learn more about Nurse Next Door’s objectives and what we envision for September 2022.
We Believe You Can Stay at Home
If you ask anybody, the overwhelming majority of people will say that they want to stay in the comfort of their own home as they age. That’s why we’ve taken this stance and our goal is to educate others about this possibility. For us, the heart of a home care business is centered around caring, not just health care.
We are #HappierAging
What did you use to love to do that you no longer do? This is the question we ask clients so we can get them back to doing the things that bring them joy. We’re living and spreading a culture through our clients, caregivers, people and industry disruptors.
We Make it Easy for You
We believe in making processes as easy as possible. That’s why we’ve leveraged technology to making scheduling responsive to business and client needs as well as make better decisions through consolidated financial reporting. With our recognised brand, people want to work for us.
We are 3 x 3
We are a premium brand and we believe that clients benefit from service at least 3 times per week for at least 3 hours per visit. This time allows caregivers to develop relationships with clients that go beyond tasks. In addition, clients benefit from consistency of care.
We are Bold Pink
We’re not afraid to stand out in an industry that is often looked at as somber and melancholy. We are different and we’re bold about it.
Our Core Values
Why our home care franchise partners thrive
Many companies have core values in their mission statement, but few truly live by them. Nurse Next Door is one of those few.
Core values are part of our DNA — it is the filter that our Leadership Team uses for decision-making, how our caregivers engage with clients, and how those who are lucky enough to become a Franchise Partner operate their business.
Our clients aren’t just case files. They’re real people.
Wow Customer Service
“Good” just won’t do. We don’t rest until we’ve exceeded expectations.
Find a Better Way
We try new things and grow through innovation.
Passionate About Making a Difference
We look for people who genuinely care about what they’re doing.
A proven system
794 inbound + 718 outbound
average calls handled 24 hours a day by our Care Services Specialists