Why a home care business with us?

The amount of Australians who will be ages 65 and older will increase by 60% between 2016 and 2060

Changing the Home Health Care industry

From companionship to end-of-life care, we help clients stay at home by finding fun, personalized ways to celebrate aging while providing 24/7 support

Happier Aging and 24/7 Scheduling & Support

Building on hobbies and interests helps us instill independence and joy in the lives of our clients at each visit.

Our Care Services Center is a centralized scheduling team that handles calls and inquiries daily, and manages client visits.

Changing the Home Health Care industry

From companionship to end-of-life care, we help clients stay at home by finding fun, personalised ways to celebrate ageing while providing 24/7 support

Happier Ageing and 24/7 Scheduling & Support

Keeping people at home doesn’t necessarily mean we’re making them happy. Building on hobbies and interests helps us instil independence and joy in the lives of our clients at each visit.

Our Care Services Centre is a centralised scheduling team that handles calls and inquiries daily, and manages client visits.

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The Nurse Next Door Story – Canada

Co-founders John DeHart and Ken Sim found an opportunity when Ken’s wife went on emergency bed rest while pregnant.

Ken employed a caregiver and discovered that the caregiver had just started work after faxing in her resume the previous day. She had never met her employer.

Looking into the home health care business industry further, John and Ken found sterile businesses that provided the basics, making life only slightly more bearable for their clients. They knew that they could create something better and launched Nurse Next Door in 2001.

John DeHart

Ken Sim CPA, CA
Co-Founder & Board of Directors member

Matt Fitton, John DeHart, Amber Biesse

franchise entrepreneurs

Nurse Next Door Annual Conference, Vancouver 2019

The Nurse Next Door Story – Australia

Founders of Nurse Next Door Australia, Amber Biesse and Matt Fitton, were living in Vancouver, Canada when they noticed the pink Nurse Next Door cars driving around their local neighbourhood and decided to look them up.

Amber and Matt realised that the chance to build a business with heart, work with people who were passionate about making a difference and lead a purpose driven company centred around Making Lives Better was an incredible opportunity.

Having already identified that the combination of an ageing population and the NDIS revolutionising the disability space, was creating compelling business advantages for entrepreneurs.  With a new strategic focus in the Australian market on the end consumer, in terms of customer service and client experience, ironically requiring a “hospitality” mindset – Amber and Matt knew that they could create something special in Australia with the brand and launched Nurse Next Door into the Australian market in 2018.

Amber Biesse Master Franchisor

Amber Biesse
Co-CEO & Founder

Matt Fitton Master Franchisor

Matt Fitton
Co-CEO & Founder

Nurse Next Door’s Painted Picture

Our vision for the future, September 2022

Nurse Next Door’s Leadership Team has planned out goals for the company for the next 12-18 months to continue to be disruptors in the home care industry. By having these plans laid out ensures the Nurse Next Door team continue to provide excellent client services.

We believe in transparency and so we’re sharing our Painted Picture publicly online.

To learn more about Nurse Next Door’s objectives and what we envision for September 2022.

We Believe You Can Stay at Home

If you ask anybody, the overwhelming majority of people will say that they want to stay in the comfort of their own home as they age. That’s why we’ve taken this stance and our goal is to educate others about this possibility. For us, the heart of a home care business is centered around caring, not just health care.

We are #HappierAging

What did you use to love to do that you no longer do? This is the question we ask clients so we can get them back to doing the things that bring them joy. We’re living and spreading a culture through our clients, caregivers, people and industry disruptors.

We Make it Easy for You

We believe in making processes as easy as possible. That’s why we’ve leveraged technology to making scheduling responsive to business and client needs as well as make better decisions through consolidated financial reporting. With our recognised brand, people want to work for us.

We are 3 x 3

We are a premium brand and we believe that clients benefit from service at least 3 times per week for at least 3 hours per visit. This time allows caregivers to develop relationships with clients that go beyond tasks. In addition, clients benefit from consistency of care.

We are Bold Pink

We’re not afraid to stand out in an industry that is often looked at as somber and melancholy. We are different and we’re bold about it.

With our Happier Ageing® program, it’s not just about health care. Help older Australians rediscover their hobbies as they age in the comfort of their own home.

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Our Core Values

Why our home care franchise partners thrive

Many companies have core values in their mission statement, but few truly live by them. Nurse Next Door is one of those few.

Core values are part of our DNA — it is the filter that our Leadership Team uses for decision-making, how our caregivers engage with clients, and how those who are lucky enough to become a Franchise Partner operate their business.


Admire People

Our clients aren’t just case files. They’re real people.

Wow Customer Service

“Good” just won’t do. We don’t rest until we’ve exceeded expectations.

Find a Better Way

We try new things and grow through innovation.

Passionate About Making a Difference

We look for people who genuinely care about what they’re doing.

A proven system

794 inbound + 718 outbound

average calls handled 24 hours a day by our Care Services Specialists

From our Blog

Explore the latest entrepreneur and client stories of what we're doing to make a million lives better.

See all articles


Business know-how and inspiring stories from our current franchise owners and team.

Common Questions

Licensing, Costs, Hiring Caregivers? All you need to know about starting a home care franchise.

Happier Ageing

Client stories and testimonials as a result of how we deliver a culture of care.

Home Care Industry

Standard costs, and international trends in the senior population.

News & Awards

Company updates and awards, new partnerships, expansion and growth.

Systems & Support

All the unique ways we hire and train, provide 24/7 care – medical or not, and continually improve our systems.

Take the first step to financial independence. Become a home care business owner with Nurse Next Door.

Fill in this form to receive more information on

Start up Costs and how to finance a franchise

How to start a home care franchise

How we train you to hire caregivers to support your business