Nurse Next Door Home Care Franchise In the News
Our talent is caring and we’re getting noticed. Media across North America have featured Nurse Next Door’s unique approach to caring. Take a look…
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Inc Magazine Case Study
When a competitor started posting negative comments about their company online, the founders of Nurse Next Door had to decide how to fight back.
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Franchise Uses Web to Defend Its Name
Why invest in a lawsuit to defend your business when you can use social media for free? (more…)
How one company used social media to defend its reputation
When a competitor took to its website and accused elder care company Nurse Next Door of providing shoddy customer service thanks to its franchise model, the founders looked into taking legal action. (more…)
No place like home
An aging population is creating a wealth of business opportunities for home health-care franchise operators (more…)
6 companies where customers come first
Nurse Next Door
Vancouver, BC
Type of firm:
Home health care
Customer-service strategy:
When this company (nursenextdoor.ca) stumbles, it delivers a “humble pie,” a fresh-baked apple pie accompanied with a note that reads in part, “We are very humbled by our mistake and sincerely apologize for the poor service.” (more…)