Nurse Next Door has been named one of Canada’s Most Admired Corporate Cultures for 2018 – a culture we’re replicating here in Australia. We’re beyond flattered…and we hope we aren’t too bold in adding that we aren’t surprised.

But we couldn’t do what we do without the nurses and caregivers who are Making Lives Better every day – and the Franchise Partners and their teams who connect home care services to their communities while providing fulfilling job opportunities.

Nurse Next Door's HeartQuarters Team at the 2019 #BeingMortal2019 annual conference

Our bold pink culture of community and compassion extends all the way to HeartQuarters. If you step into the office, you won’t just see the pink walls, motivational messages, smiling people, daily huddles and flowerbucks; you’ll find friendly faces helping each franchise–and each other–in the 24 hour call centre, the Care Services Centre. You’ll see teams in every department supporting coworkers through growth, successes and challenges. You’ll find a flat structure, with self-led team members, where employees at every level of responsibility can feel empowered to make decisions and learn through experience. And you’ll realise that this is just the tip of the iceberg when it comes to why we love coming to work.

One of the reasons Nurse Next Door is growing 20% year-over-year is because of our self-led culture. By removing middle management and performance reviews, and creating an environment that welcomes Radical Candor; where everyone feels comfortable asking questions and giving/receiving feedback, we’ve eliminated much of the red tape that often slows down other organisations who are going through a period of hyper-growth. Leaders are there to lead, rather than get involved in every decision. Even more importantly, we now have an exceptionally transparent and nurturing organisation that can support professional and personal development.

“We’re thrilled and honoured to receive this award,” says Cathy Thorpe, President and CEO of Nurse Next Door. “We work hard every day to develop leaders through our culture, and to be recognised for the way we lead our people and the way we admire each other is something to celebrate!”

While many modern employers are doing what they can to inject some fun and balance into the office (we love ping pong tables and Beer Fridays as much as the next company), it’s more important that the underlying culture supports each employee’s autonomy and satisfaction. Everyone wants to feel like their contributions matter–and know that they actually do. This concept and application of self-leadership has earned us the honour of one of the top cultures in the country, and is helping us grow in the process.

We’re extending a bold pink thank you to Waterstone Human Capital for recognising us with this award! Every year, they choose 40 Canadian companies whose corporate cultures enhance performance and give them a competitive advantage. Winners top the following categories: vision and leadership; recruitment and hiring for fit; cultural alignment and measurement; retention, rewards and recognition; organisational performance; and corporate social responsibility.

About Canada’s Most Admired™ Corporate Cultures:
This national program annually recognises best-in-class Canadian organisations for having cultures that enhance performance and help sustain a competitive advantage. Forty winners are chosen across four categories; three are based on revenue (growth, mid-market and enterprise) and one not-for-profit category (broader public sector). Organisation’s submissions are scored on six categories: vision and leadership, recruitment and hiring for fit, cultural alignment and measurement, retention, rewards and recognition, organizsational performance and corporate social responsibility. The Canada’s Most Admired™ Corporate Cultures program creates a benchmark of success for all those who are nominated.
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With a core purpose of Making Lives Better®, Nurse Next Door, under the leadership of Melbourne based Master Franchisors Matt Fitton and Amber Biesse, provides in-home aged care and disability support services built on our philosophy of Happier Ageing® focusing on possibility rather than disability.

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